iExplorer Support

The Backup section is missing the most recent data. How do I access the new data?

Last Updated: May 16, 2016 04:07PM CDT
If the Backup section is only showing older text messages, voicemail, notes, etc. and none of the most current data on your iPhone or iPad, you should just need to create a new backup in iExplorer or iTunes. If it's been over 24 hours since the last backup, iExplorer will ask if you'd like to Back Up Now (create a new backup) or Use Latest Backup (load the last one). If it's been less 24 hours since the last backup, you can create a new backup manually by right-clicking on Backup in the left panel and choose to Back Up Now. 

The Backup section should be loading all of the data on your device at the time of the backup, so if your most current text messages, voicemail, or other Backup data is not appearing after making a new backup (choosing to Back Up Now), please try completely closing iExplorer, open iTunes and make a backup for your device directly in iTunes by clicking on iTunes File menu > Devices > Back Up. Then, once the backup is finished, please reopen iExplorer and check your Backup data again.

If you receive any errors while backing up directly in iTunes, please look at the Apple article below for steps to resolve it:

If the backup in iTunes completed successfully without any backup errors, and your most current Backup data still doesn’t appear in iExplorer after entirely closing and reopening it, please submit a support ticket by clicking on Email Us on the right side of this page and let us know if any of your other Backup information looks current such as notes, voicemail, or contacts.
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