iExplorer Support

My device isn't appearing in iExplorer even though it's plugged in.

Last Updated: Oct 11, 2018 11:42AM CDT
If iExplorer is still showing the screen to connect your iPhone, Pad or iPod when your device is definitely plugged in with its USB cable, open iTunes and make sure it is appearing as connected in iTunes first. An active iTunes connection is required since iExplorer uses the iTunes interface to access the data on your iPhone or iPad. 

If your device is showing as connected in iTunes without any errors but it can't be seen in iExplorer, you should try completely closing or quitting iExplorer, then reopen it, and see if that helps, or try unplugging & reconnecting your iPhone or iPad and check again.

 
If you've never used the iPhone or iPad with your Windows PC or Mac, make sure that you've chosen to "Trust this computer" on its touchscreen after plugging it in to your computer. iTunes will display the dialogue below when an iPhone or iPad its connected for the first time, and once you choose to Continue, your iPhone or iPad screen will ask whether to 'Trust' or 'Don't Trust' the computer. You should tap on 'Trust' in order for it to connect in iTunes and iExplorer:
 



If you have a regular iPod such as a Classic, Nano, or Shuffle, you'll need to check the box to "Enable Disk Use" on the Summary tab for it in iTunes (if it's not already checked) and click on Apply to save the change. 

If you are using a Windows PC and are receiving an error about "iPhone listener process", please click HERE for how to fix it. 

If the above steps didn't help, please try these:

1.) Close iExplorer and iTunes.

2.) Unplug your device from your computer.
3.) Reopen iExplorer 1st and then iTunes 2nd and plug your device back in. 
4.) Wait for your device to appear as connected in iTunes.
5.) Check for it in iExplorer. 

IF YOUR DEVICE WON'T EVEN APPEAR IN ITUNES
If you can't even get your iPhone, iPad, or iPod to appear in iTunes, you'll need to figure that out first since an iDevice is supposed to automatically connect and appear in iTunes (when connected via USB) as long as your computer's OS meets the minimum system requirements and you are are using a compatible version of iTunes. If your computer OS and iTunes version definitely meet the requirements, first try restarting of your computer, and if that doesn't help, here is an AppleCare article that has some steps to help get any iPhone, iPad, or iPod to connect in iTunes for Mac and Windows:

https://support.apple.com/HT204095​

Once you get your iPhone, iPad, or iPod to connect successfully in iTunes, you should then see it appearing in iExplorer too. If not, you should just need to close and reopen iExplorer.

Apple's Minimum Computer OS Requirements for recent iOS Versions


iOS 12:
PC: Windows 7 or later
Mac: 10.11 or later


iOS 11:
PC: Windows 7 or later
Mac: 10.10 or later


iOS 10:
PC: Windows 7 or later
Mac: 10.9.5 or later

iOS 9:
PC: Windows XP or later
Mac: 10.7 or later

iOS 8
:
PC: Windows XP or later
Mac: 10.6.8 or later


Just make sure you are using the most current version of iTunes that is available for your computer's OS. On a PC, click File menu > Check for Updates. On a PC, click on iTunes menu > Check for Updates. 

iExplorer does not yet support Wi-Fi connections, so you must connect your iPhone, iPad, and iPod with its USB cable, but we plan to add Wi-Fi connection support at some point in the near future. 

Additional Support Information:
Need more assistance? Here are some related support articles:

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