iExplorer Support

My device isn't appearing in iExplorer even though it's plugged in.

Last Updated: Oct 26, 2016 08:33PM CDT
The most important thing to find out for this issue is whether your iPhone, Pad or iPod is appearing as connected in iTunes or not because it needs to be showing in iTunes first and foremost. iExplorer uses the iTunes interface to connect with the files on a device, so a successful USB connection to iTunes is a requirement.

So, if iExplorer is still asking you to connect your iPhone, iPad or iPod when it's already plugged in with its USB cable, you should first make sure that you have iTunes open and that your device is appearing as connected in iTunes and that no critical error messages are appearing that would indicate a connection or device functionality issue. ​
If your device is showing as connected in iTunes without any errors, but not in iExplorer, then you should completely close or quit iExplorer, reopen iExplorer, and if it still won't appear in iExplorer, unplug & reconnect your iPhone or iPad and check again.
 
For an iOS device such as an iPhone, iPad, or iPod Touch, if you've never used it with that particular Mac or PC before, make sure you've chosen to "Trust this computer" on its touchscreen . After you plug it in for the first time, iTunes will display the dialogue below on your computer screen, and once you choose to Continue, your iPhone or iPad screen will prompt you about whether to 'Trust' that computer or 'Don't Trust' while iTunes waits for the confirmation. You must choose to 'Trust' in order for it to connect in iTunes and have your device also appear in iExplorer:
 



If you have a regular iPod such as a Classic, Nano, or Shuffle, you'll need to check the box to "Enable Disk Use" on the Summary tab for it in iTunes (if it's not already checked) and click on Apply to save the change. 

​iExplorer
uses the iTunes interface to connect with a device, so if your iPhone, iPad, or iPod is showing up in iTunes without any errors, it should also be appearing in iExplorer. See below for some of the minimum computer OS requirements for the most recent iOS versions. 

If you are using a Windows PC and are receiving an error about
"Unable to start the iPhone listener process", please click HERE for how to fix it. 

If the above steps didn't help, please try these:

1.) Close iExplorer and iTunes.

2.) Unplug your device from your computer.
3.) Reopen iExplorer 1st and then iTunes 2nd and plug your device back in. 
4.) Wait for your device to appear as connected in iTunes.
5.) Check for it in iExplorer. 

DEVICE WON'T EVEN APPEAR IN iTUNES
If you can't even get your iPhone, iPad, or iPod to appear in iTunes, you'll need to figure that out first since an iDevice is supposed to connect and appear in iTunes (when connected via USB) as long as your computer's OS meets the minimum system requirements to install a version of iTunes that supports your iOS version. If your computer does have an OS and version of iTunes that is supposed to work with your iOS version,  would first just try restarting of your computer, and if that doesn't help, here is an AppleCare article that has some steps to help get any iPhone, iPad, or iPod to connect in iTunes for Mac and Windows:

https://support.apple.com/en-us/HT204095​

Once you get your iPhone, iPad, or iPod to connect successfully in iTunes, you should then see it appearing in iExplorer too. If not, you should just need to close and reopen iExplorer.

Apple's Minimum Computer OS Requirements for recent iOS Versions

iOS 8:
PC: Windows XP or later
Mac: 10.6.8 or later


iOS 9:
PC: Windows XP or later
Mac: 10.7 or later


iOS 10:
PC: Windows 7 or later
Mac: 10.9.5 or later

Just make sure you are using the most current version of iTunes that is available for your computer's OS. On a PC, click File menu > Check for Updates. On a PC, click on iTunes menu > Check for Updates. 


iExplorer does not yet support Wi-Fi connections, so you must connect your iPhone, iPad, and iPod with its USB cable, but we plan to add Wi-Fi connection support at some point in the near future. 

Additional Support Information:
Need more assistance? Here are some related support articles:

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