iExplorer Support

Is iExplorer safe to use?

Last Updated: Aug 11, 2017 04:28PM CDT
Absolutely. iExplorer is 100% safe to use with your iPhone, iPad or iPod as well as your Mac or Windows PC. We guarantee that iExplorer is completely free of any malware, viruses, trojans, adware, or spyware and won't harm your computer or devices in any way as long as you download it from our website. Our installation tutorial written by our CEO, owner and lead developer explains how all Macroplant software is held to this standard:

How to install iExplorer on a Mac or PC 

iExplorer simply uses the iTunes interface to connect with the files on your device and essentially turns your iPhone, iPad and iPod into an external drive. When transferring files to your Mac or Windows PC, iExplorer will only just copy the files and will leave the original files on your device the exact same as they were before the transfer, so you don't have to worry about iExplorer ever changing anything on your iPhone, iPad or iPod. iExplorer also will never convert or compress the files in any way. The files are copied to your computer in their original size and format. 

When transferring tracks to your iTunes library, iExplorer will never remove any of your tracks from iTunes. It will only add them to your iTunes library, and with its duplicate detection system, iExplorer will only copy tracks to iTunes that are on your iPhone, iPad or iPod but not in iTunes yet. Any tracks that are already in iTunes will be skipped during an iTunes transfer to avoid creating duplicates in iTunes. 


​You also never need to worry about iExplorer voiding your Apple warranty in any way. There's absolutely no way for someone to tell if you've ever used iExplorer with your device since it doesn't change anything on your iPhone, iPad, or iPod and leaves no trace. The same goes for your computer. It's 100% safe.  

For your privacy and security, iExplorer will never access any of your personal passwords on your iPhone or iPad. It also won't access your Touch IDs, credit cards, and other sensitive information, so none of this information is uploaded to the Internet either. And, the same goes for your other personal data such text messages, voicemails, notes, music, etc. All transfers in iExplorer are done manually by you, and these transfers are 100% local between only your iPhone or iPad and your computer. Only very basic device information is read automatically when you plug in your device via USB which is information that iExplorer gets entirely from iTunes (e.g. device type, device name, etc.).


If you have any other questions or concerns, feel free to contact our support team. We provide technical support 7 days a week and are here for anything you need. 

support@macroplant.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete