iExplorer Support

Is iExplorer safe to use?

Last Updated: Apr 28, 2017 02:06PM CDT
Absolutely. iExplorer is 100% safe to use with your iPhone, iPad or iPod as well as your Mac or Windows PC. We guarantee that iExplorer is completely free of any malware, viruses, trojans, or spyware and won't harm your computer or devices in any way as long as you download it from our website. Our installation tutorial written by our CEO, owner and lead developer explains how all Macroplant software is held to this standard:

How to install iExplorer on a Mac or PC 

iExplorer simply uses the iTunes interface to connect with the files on your device and essentially turns your iPhone, iPad and iPod into an external drive. When transferring files to your Mac or Windows PC, iExplorer only copies the files and leaves the originals on your device the exact same as they were before the transfer, so you don't have to worry about it changing anything on your iPhone, iPad or iPod. iExplorer also won't convert or compress the files in any way. They are literally copied to your computer in their original size and format.

When adding tracks to your iTunes library, iExplorer will never remove any tracks already in iTunes. It will only add them to your library, and with its duplicate detection system, iExplorer will only add any tracks to iTunes that are on your iPhone, iPad or iPod but not in iTunes yet.

​You also never need to worry about iExplorer voiding your Apple warranty in any way. There's absolutely no way to tell if you've ever used iExplorer with your device since it doesn't change anything on your iPhone, iPad, or iPod and leaves no trace. 

iExplorer will also never access any of your personal passwords on your iPhone or iPad or your Touch IDs, credit cards, or other sensitive information. All transfers in iExplorer are done manually by you, and only very basic device information is read automatically when you plug in your device via USB which is information that iExplorer gets entirely from iTunes (e.g. device type, device name, etc.).

If you have any other questions or concerns, feel free to contact our support team. We provide technical support 7 days a week and are here for anything you need.
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