iExplorer Support

How is iExplorer different than iTunes?

Last Updated: Jun 14, 2017 05:05PM CDT
iTunes has a lot of rules and restrictions about what you can and cannot transfer from your iPhone, iPad, or iPod to your computer, and iExplorer is the perfect solution to get around those limitations. With iExplorer, you can transfer almost any of your data to a Mac or Windows PC. 

Music and other iTunes Media
iTunes will only let you import tracks from an iPhone, iPad or iPod if they were purchased directly from the iTunes Store. Any tracks on your device that were not purchased from Apple cannot be imported via iTunes or any other Apple software to your Mac or PC, so i
f you've somehow lost your iTunes library due to a hard drive crash or your computer was stolen or if you've switched computers, you will end up losing any songs and other iTunes media imported from CD/DVD and/or purchased outside of the iTunes Store. 

iExplorer solves that problem for you by letting you restore your iTunes library from any iPhone, iPad or iPod and lets you transfer any and all of your music and other media to your Mac and Windows PC regardless of where you purchased it to and will also restore your playlists and information about your favorite tracks (the play counts and star ratings for each one).

​Other iTunes media that requires iExplorer to import includes Movies, Home Videos, TV Shows, Podcasts, Audiobooks, iTunes Extras, and Voice Memos.

Text Messages, Voicemail, Notes, Contacts, Calendar, etc. 

iExplorer gives you access to your most personal data within an iTunes backup which includes text messages and voicemails where you can export each of them to a file on your computer. You can also access and transfer your notes, contacts, calendars, call history, Safari bookmarks and history, app data such as game saves, and a lot more which iTunes keeps locked within a backup on your computer and won't let you access unless you restore the entire backup to an iPhone or iPad. With iExplorer, you'll be able to browse and preview your personal data and make copies of it outside the iTunes backup for a much smarter backup or for sharing or archiving.

Photos & Recorded Videos
iTunes also prevents you from transferring any photos or videos you've synced to your iPhone, iPad or iPod using iTunes back to any Mac or Windows PC, so any of albums you've synced will be stuck on your device without an app like iExplorer since Apple has designed it to be a one way sync. iExplorer breaks that barrier and lets you import any of your synced albums to a folder on your computer or directly to the MacOS Photos app or iPhoto on a Mac.


​If you have any other questions or concerns, feel free to contact our support team. We provide technical support 7 days a week and are available for anything you need, and when you purchase any of our software, it includes complimentary technical support for as long as you need it. 

support@macroplant.com
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