iTunes has a lot of rules and restrictions about what you can and cannot transfer and will only let you import tracks from an iPhone, iPad or iPod if they were purchased directly from the iTunes Store. Any tracks on your device that were not purchased from Apple cannot be imported via iTunes or any other Apple software to your Mac or PC, so if you've somehow lost your iTunes library due to a hard drive crash or your computer was stolen or if you've switched computers, you will end up losing any songs and other iTunes media imported from CD/DVD and/or purchased outside of the iTunes Store.
iExplorer solves that problem for you by letting you restore your iTunes library from any iPhone, iPad or iPod and lets you transfer any and all of your music and other media no matter where you purchased it from to your Mac or Windows PC and will also restore your playlists and information about your favorite tracks (the play counts and star ratings for each one).
The same goes for any photos or videos you've synced to your iPhone, iPad or iPod using iTunes. Apple doesn't let you import them back to your Mac or PC either, so any of those albums will be stuck on your device since Apple has designed it to only be a one way sync. iExplorer breaks that barrier and lets you import any of your synced albums to a folder on your computer or directly to the new OS X Photos app or iPhoto on a Mac.
iExplorer also gives you access to any of your most personal data within an iTunes backup such as your text messages, voicemails, notes, contacts, calendars, call history, Safari bookmarks and history, app data such as game saves, and more which iTunes keeps locked within a backup and won't let you access it unless you restore the entire backup to an iPhone or iPad. With iExplorer, you'll be able to browse and preview your personal data and make copies of it outside the iTunes backup for a much smarter backup and for sharing or archiving.
If you have any other questions or concerns, feel free to contact our support team by clicking on Email Us on the right side of this page. We provide technical support 7 days a week and are here for anything you need.