iExplorer Support

"Unable to start the iPhone listener process" is appearing. How do I fix this?

Last Updated: Oct 19, 2017 12:31PM CDT
If you receive "ErrorCode: Unable to load DLL 'iTunesMobileDevice.dll'" on your Windows PC when plugging in your iPhone or iPad with iExplorer 3 or 4, the error is usually caused by not having iTunes installed on your PC or if you haven't opened iTunes yet and agreed to Apple's terms of use. iExplorer uses the iTunes interface to connect with a device, so you should first make sure that iTunes is installed and that your iPhone, iPad, and iPod is recognized by iTunes when you connect it to your PC with its USB cable.

This iTunes error prevents an iOS device (iPhone, iPad and iPod Touch) from connecting in iExplorer, but regular iPods are not affected by it and still connect just fine when this issue occurs.  

Once you've confirmed that your iPhone or iPad is connecting to iTunes just fine and showing your device's Summary tab with basic information about it, you should try the following steps if the error is still coming up and preventing your device from connecting in iExplorer:

1. Restart your PC
2. Open iTunes first
3. Open iExplorer
4. Check to see if your device appears in both applications now. Refer to our support article for more info including how to handle iTunes errors about your device: My device isn't appearing in iExplorer even though it's plugged in

If your device still won't connect in iExplorer, try these steps next:

1. Close iTunes and iExplorer and disconnect your iDevice
2. Click the Windows Start button
3. In the Start Search field type Services
4. In the Programs section of the search results, Click Services
5. Select Apple Mobile Device and click Stop the service
6. After the service has stopped, click Start the service
7. After the Apple Mobile Device service has started again, please reopen iTunes first and try using iExplorer again

Then, if you still get the error, try the following:

1. Close iTunes and iExplorer, and disconnect your iDevice
2. Click the Windows Start button
3. In the Start Search field type "Services"
4. In the Programs section of the search results, click Services
5. Right-click on Apple Mobile Device and click Properties in the shortcut menu
6. Set the Startup type pop-up menu to Automatic and click OK
7. Restart the computer
8. Open iTunes and try using iExplorer again

If none of the above steps fixed the issue, you should next try running iExplorer as an administrator. Simply right-click the app from the shortcut on your Desktop and choose “Run as administrator” from the context menu. Or, if it's pinned to your taskbar, make sure it's closed, hold down Shift and right-click on the app, and select “Run as administrator” from the context menu. 

If those steps don't resolve it, please try the following: 

1.) Close iExplorer and open Windows Explorer.
2.) Right-click on Computer in the left panel and choose Properties.
3.) Click on Advanced System Settings in the left panel. 
4.) Click on Environment Variables. 
5.) Look under System variables for "Path" in the Variable column. 
6.) Select "Path" and click on the Edit... button.
7.) An Edit window will come up and just press the right arrow key to put your cursor at the end of the "Variable value" field. 
8.) Copy/paste in these folder paths exactly after the ones already there (all separated by semicolons):

;C:\Program Files (x86)\Common Files\Apple\Apple Application Support;C:\Program
Files (x86)\Common Files\Apple\CoreFP;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support;

9.) Click on OK and close those windows. 
10.) Open iExplorer and connect your device. 

If you still get the error, please try following steps 1-10 again, but this time, delete everything in the "Variable value" field in step 7 and just paste in the folder paths from step 8 so that the field only has those folder paths. If you still get the error after that, please restart your computer and check iExplorer again. 

If you still receive the error after trying everything above, you should try using iExplorer on a different computer if you have access to one since the issue only affects certain PC's. While getting this error, you'll still be able to use the Backups section of iExplorer (text messages, voicemail, notes, etc.) since you don't need to connect your device to access that data. Just click on the "Browse iTunes Backups" button on the screen asking you to connect a device, and then you'll see a "Browse iTunes Backups" section in the left panel showing any iTunes backups on your PC. If you don't see that button or any backups listed, then you just need to make an iTunes backup by clicking on iTunes File menu > Devices > Back Up. Then, once the backup is finished, just close and reopen iExplorer and check the Backup section. 


If you are receiving this error in iExplorer 3.9, try the following steps:

1.) Close iExplorer 3
2.) Open Windows Explorer and go to C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
3.) Copy the SQLite3.dll file
4.) Paste it into C:\Program Files (x86)\iExplorer (If you get a message about the file already existing, choose to Replace)
5.) Relaunch iExplorer 3

(NOTE: If you don't see an iExplorer folder in Program Files (x86), you must be using iExplorer 4 which installs in your AppData folder, unlike most other Windows apps.  If you don't see (x86) after Program Files, it means you have a 32 bit PC, so just go into the "Program Files" folder and find iExplorer there instead.)

If you still need assistance with this issue, please submit a support ticket and let us know whether you were able to try all of the steps above, which versions of iExplorer you have, and whether you tried using iExplorer 3 or 4 on a different computer.
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