iExplorer Support

I can't update iExplorer to the newest version

Last Updated: Oct 17, 2017 04:55PM CDT

We are currently investigating an issue where Check for Updates... in iExplorer isn't working correctly for some OS versions. If you are unable to update iExplorer to the most current version when using Check for Updates, you can simply just download and reinstall iExplorer from one of the direct download links below. Just be sure to download the major version of iExplorer that you purchased, and you'll need to use iExplorer 4 if you have iOS 10 or 11 on your device or have a Mac with macOS Sierra 10.12 or High Sierra 10.13 installed on it. If you bought an iExplorer 3 license between 2012 and 2016 and would like to upgrade to iExplorer 4, we are offering an upgrade discount that is exclusive to iExplorer 3 license holders. 

​Download iExplorer 4 for Windows

Download ​iExplorer 4 for Mac 

(Choose to Replace when prompted) 

Or, if you'd like to just keep using iExplorer 3 and don't need iOS 10 or 11 support, you can download the older major versions to your Mac or PC on our Downloads page. Just click on 'Download details and other versions' in the lower left corner of the iExplorer section to expand more download links. Just note that iExplorer 3 only supports iOS 1-9, so if your device has iOS 10 or 11, you would need to download and use iExplorer 4 instead which requires a different registration code than iExplorer 3 since it's an all new major version of the software and considered a new product. You can go to the article below for more information including how to get a discount on iExplorer 4 which we are offering exclusively to iExplorer 3 license owners:

Why is my registration code Invalid? It won't unlock the full version of iExplorer 4
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