iExplorer Support

Issues, Bugs & Troubleshooting

  • iExplorer 4.2.1 - MacOS 10.14 Mojave compatabilty

    The current version of iExplorer 4.2.1 is not compatible with MacOS 10.14 Mojave. I am a Developer and i'...

    1 Agent Answer 0 Community Answers Jul 12, 2018 02:03AM CDT
  • Transfer License to a new device

    I've got a 2 user license and want to activate the license on my new HP Laptop. Unfortunately I don'...

    1 Agent Answer 0 Community Answers Feb 15, 2018 03:27AM CST
  • Nothing is happening, says "Updating backup data. Please do not d...

    I am trying out the demo version before purchasing to see what exactly I will be able to backup (mostly wantin...

    1 Agent Answer 0 Community Answers Dec 15, 2017 06:19AM CST
  • Loading problem

    I get the error every time I try and open the software: iExplorer encountered an error and needs to close. ...

    0 Community Answers Nov 06, 2017 01:48PM CST
  • Registration

    I purchased iExplorer through iTunes on my iPhone, then downloaded the demo onto my PC. How do I register my ...

    1 Agent Answer 0 Community Answers Jun 27, 2017 08:06AM CDT
  • Installation

    "Application cannot be started. Contact the application vendor." What does this mean and who can I ...

    1 Agent Answer 0 Community Answers May 05, 2017 09:06AM CDT
  • Forgot to attach Notebook info for my issue

    Attached is the Notebook list of properties related to my "Cannot start application, Contact Vendor"...

    1 Agent Answer 0 Community Answers May 04, 2017 03:22PM CDT
  • On my Windows10 computer I get a Cannot start application, Application...

    Upon trying to open the iExplorer 4 on my Windows 10 laptop I get a "Cannot start application, Applicatio...

    1 Agent Answer 0 Community Answers May 04, 2017 03:11PM CDT
  • Iexplorer: all transfer to Iphone failed

    Hi all, Since about weeks I'm no longer able to transfer any file to my Iphone. When I try, I get t...

    1 Agent Answer 0 Community Answers Apr 14, 2017 06:21PM CDT
  • iExplorer issue with iOS 10 enterprise app folders

    Colleagues, Unable to see enterprise app folders on iOS 10 in Explorer, even if app has iTunes File Sharing...

    0 Community Answers Apr 11, 2017 08:40AM CDT

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