iExplorer Support

Issues, Bugs & Troubleshooting

  • iExplorer file location

    Where exactly are the iExplorer installation and .exe file?

    1 Agent Answer 0 Community Answers Feb 07, 2019 06:32PM CST
  • Cannot install iExplorer 4

    Every time I run the iExplorer Setup Application I receive a message stating "Application cannot be start...

    1 Agent Answer 0 Community Answers Dec 11, 2018 12:22PM CST
  • IPhone XS doesn't show up in IExplorer

    I am trying to get this product integrated into some software and the IPhone XS doesn't show up in IExplo...

    3 Agent Answers 3 Community Answers Nov 01, 2018 02:01PM CDT
  • iExplorer 4.2.1 - MacOS 10.14 Mojave compatabilty

    The current version of iExplorer 4.2.1 is not compatible with MacOS 10.14 Mojave. I am a Developer and i'...

    1 Agent Answer 0 Community Answers Jul 12, 2018 02:03AM CDT
  • Transfer License to a new device

    I've got a 2 user license and want to activate the license on my new HP Laptop. Unfortunately I don'...

    1 Agent Answer 0 Community Answers Feb 15, 2018 03:27AM CST
  • Nothing is happening, says "Updating backup data. Please do not d...

    I am trying out the demo version before purchasing to see what exactly I will be able to backup (mostly wantin...

    1 Agent Answer 0 Community Answers Dec 15, 2017 06:19AM CST
  • Loading problem

    I get the error every time I try and open the software: iExplorer encountered an error and needs to close. ...

    0 Community Answers Nov 06, 2017 01:48PM CST
  • Registration

    I purchased iExplorer through iTunes on my iPhone, then downloaded the demo onto my PC. How do I register my ...

    1 Agent Answer 0 Community Answers Jun 27, 2017 08:06AM CDT
  • Installation

    "Application cannot be started. Contact the application vendor." What does this mean and who can I ...

    1 Agent Answer 0 Community Answers May 05, 2017 09:06AM CDT
  • Forgot to attach Notebook info for my issue

    Attached is the Notebook list of properties related to my "Cannot start application, Contact Vendor"...

    1 Agent Answer 0 Community Answers May 04, 2017 03:22PM CDT

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