iExplorer Support

Issues, Bugs & Troubleshooting

  • Trouble Downloading

    I just went through the full download, downloaded QuickTime Player, and downloaded any required adjustments to...

    1 Agent Answer 0 Community Answers May 26, 2015 07:58PM CDT
  • can't access files even under backup on ipad with IOS8.3

    I searched for an answer for why my Kindle app files are empty and found a workarouond using backup, but there...

    1 Agent Answer 0 Community Answers Apr 25, 2015 03:07PM CDT
  • Support for iOS 8.2

    iExplorer always stuck on the loading step when I try to access the file of an app. I was able to see the fold...

    2 Agent Answers 1 Community Answer Mar 24, 2015 09:20PM CDT
  • iPod Shuffle on Mac

    iPod Shuffle appears in iTunes just fine and it is recognized by iExplorer only briefly then says please conne...

    1 Agent Answer 0 Community Answers Mar 18, 2015 09:23AM CDT
  • How can I use explorer to delete books from my ibooks library?

    I was hoping I'd be able to use explorer to clean up my ibooks library, but I cannot get it to delete fil...

    1 Agent Answer 0 Community Answers Mar 08, 2015 11:07PM CDT
  • Locked Device

    Ok so, I updated my device to 1.8.3 and I got to use iExplorer, but an error occured. It says my device it sup...

    2 Agent Answers 1 Community Answer Feb 17, 2015 10:50PM CST
  • Unable to start the iPhone listener process Error

    After installing the latest Itunes Version i only get this error. No Fix from your tutorials work. Unable t...

    1 Agent Answer 0 Community Answers Jan 30, 2015 07:27AM CST
  • Exported filenames too long

    Windows 8 handles the filenames you create just fine. However, Microsoft onedrive has a limit on filenames. ...

    1 Agent Answer 0 Community Answers Jan 27, 2015 02:48AM CST
  • Won't run Demo

    On launch the 'demo' opens a registration page which so far I have failed to pass! There appears to ...

    1 Agent Answer 0 Community Answers Jan 24, 2015 04:36AM CST
  • Kaspersky is detecting Trojan @ file cbfinstall.exe

    I downloaded the iExplorer from macroplant.com and Kaspersky is detecting a Trojan @file cbfinstall.exe please...

    1 Agent Answer 0 Community Answers Dec 17, 2014 04:31AM CST

support@macroplant.com
http://assets3.desk.com/
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