iExplorer Support

Issues, Bugs & Troubleshooting

  • Tmp folders are not showing any Temporary videos or videos at all

    Hi, my tmp folder is not showing any temporary videos, its frustrating because thats why i bought the program ...

    1 Agent Answer 0 Community Answers Jan 21, 2014 07:33PM CST
  • I can not purchase

    What is going on? I was convinced that this product was what I needed. But I have spent three hours, wit...

    1 Agent Answer 0 Community Answers Jan 19, 2014 02:17AM CST
  • AwesomeFiles 1.2.0

    Hi, Long time user. After yesterday update can no longer use your app on iphone iOS6.1.2. It crashes right af...

    2 Agent Answers 1 Community Answer Jan 17, 2014 06:48AM CST
  • iExplorer

    Hi there, I somehow have picked up someone else' iphone on my iexplorer and all their photos, message...

    1 Agent Answer 0 Community Answers Jan 11, 2014 03:47AM CST
  • Mount a directory doesn't allows me to delete a file

    Hello: I'm trying to change a notification tone in Whatsapp. I have read that I have to replace one...

    1 Agent Answer 0 Community Answers Dec 15, 2013 07:44AM CST
  • Name of songs

    I transferred songs from my iPad to my computer. However, several songs came across w/ four (4) letter names (...

    1 Agent Answer 0 Community Answers Nov 11, 2013 08:27PM CST
  • messages

    If you have already backed up your messages, and then deleted old conversation from your phone, to make more s...

    1 Agent Answer 0 Community Answers Nov 02, 2013 08:47AM CDT
  • Transferring library from ipod to imac

    Hi Is it normal for it to take many hours to transfer songs from ipod to imac using iExplorer?

    2 Agent Answers 2 Community Answers Oct 31, 2013 10:55AM CDT
  • mount iphone

    How can I mount my iphone for read and write and not just read only? I want to delete a folder I added one tim...

    1 Agent Answer 0 Community Answers Oct 26, 2013 08:59PM CDT
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