iExplorer Support

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Apps that don't appear in Apps folder

Dave Markham Apr 28, 2015 03:04PM CDT

In the latest update, only a small fraction of the apps on my iPad are displayed in the Apps section. Also, some randomly turn grey at times and turn white again when clicking on another app.

Up -1 rated Down
Mike Apr 28, 2015 06:26PM CDT Macroplant Agent

In the latest version of iExplorer, if you have iOS 8.3, the Apps section will only load apps that have iTunes file sharing enabled since Apple has blocked access to the others, but you can click on the button to Show All Apps above your list of apps to the right of the navigation bar to see them all listed, but the folders will be empty for the ones without iTunes File Sharing enabled. Please see the article below for more information and how to access those files in the Backups section instead:

App folders in iOS 8.3 are empty. Why is that?

Up 0 rated Down
Thai Tran Jun 17, 2015 11:18PM CDT
Are you guys working on a way around this limitation?
Up 0 rated Down
Mike Jun 17, 2015 11:24PM CDT Macroplant Agent

We’ve investigated this extensively, and since it’s a file/folder permission limitation, the only way to access the non-iTunes File Sharing folders is via Jailbreak (hacking the iOS file system). iExplorer gives you file system access, but it’s Apple who determines and sets the file and folder permissions, and they have blocked access to all app folders for App Store apps besides the Documents folder of iTunes File Sharing enabled apps. All other iOS transfer utilities will have the exact same limitation since it would require hacking iOS (Jailbreak) to break down the walls that Apple has put up in iOS 8.3. Most rumors point to a Jailbreak to be released when iOS 8.4 comes out which should be any day now. In the meantime, and if you’d prefer to not Jailbreak, the article mentioned above explains how to still transfer app files to your computer. Here it is again for your convenience:

App folders in iOS 8.3 are empty. Why is that?

Post Your Public Answer


support@macroplant.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=967