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ce iphone 5 appartenait à mon frère décédé, j'ai formaté le iphone

nicole May 05, 2015 02:02AM CDT

ce iphone appartenait àmon frère décédé, j'ai formaté le iphone mais de dois toujours intrer son email adress et son mot de passe mais, je ne les sait pas , il ne peux me les donner , il est décédé Merci de m'aider
Nicole

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Mike May 05, 2015 07:13PM CDT Macroplant Agent

I’m so sorry to hear about your brother passing.

You must mean the iOS activation lock which is something that Apple added in iOS 7 to help reduce theft of iOS devices where each iOS device is associated with an Apple ID account, and even when reformatting the device, you still must know the owner’s email and password for their Apple ID in order to setup and use the device. The AppleCare article below explains more about the activation lock and your options:

https://support.apple.com/en-us/HT201365

It’s not going to be possible to use iExplorer to get around this activation lock. I would recommend contacting Apple if you need further assistance with it:

https://getsupport.apple.com/

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