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iExplorer requires a mobile subscription to 'Visual Voicemail"

Al Hunt Jul 19, 2015 06:51PM CDT

No a question so much as a comment. If I had known I had to add a $5.00 subscription to my cell phone service to use this feature of iExplorer, I probably would not have bought the program. But I cannot find any reference to this on your public website. Is this information to be found prior to purchasing the software?
Thank you.

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Mike Jul 22, 2015 01:07AM CDT Macroplant Agent

iExplorer is a transer utility for iPhones, iPads, and iPods, and in order to transfer the data from your device to your computer, the data does need to be physically stored on your device’s hard drive, so this is why visual voicemail is required (for voicemails only). If you don’t have visual voicemail, then the audio files are not actually stored on your hard drive, and they are only stored on your cell provider’s online servers where they make you call in and listen to them via a phone call. Our Support Center article below explains more:

Why are my voicemails not appearing?

The article above also includes a link to an Apple article that lists each and every cell phone service company and says whether visual voicemail is possible or not. As you mention, in some cases, a cell provider offers visual voicemail, but they may charge an extra fee for it. We obviously do not profit from that fee whatsoever, and most cell companies include visual voicemail with the basic rate for your plan.

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