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Incomplete call history

Sean Sep 25, 2015 12:33PM CDT

I have an iPhone 4S, iOS 8.4.1, and I am using iExplorer on Windows 8.

When I select Call History from the Data tab, iExplorer only shows 5 calls, which are the ones from the current month (Sep 2015), even though the Call History on my iPhone has about 75 calls.

How do I see the entire Call History in iExplorer?

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Josh Sep 26, 2015 03:33PM CDT Macroplant Agent

Please refer to this support article:

I only see my most recent Call History. Why’s that?

If you need additional help, please submit a support ticket HERE.

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Jennifer Risch Dec 11, 2015 04:24PM CST
I asked you a question yesterday but I wanted to add on to it. My explorer is only showing voicemails from everything before 9/12/13. I can see everything after that on my phone when I look at all voicemails after 9?12/13 until my sister's death on 10/27/14. Why can I see them on my phone but when I plug in they do not show up? Thank you so much. Jenny
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Mike Dec 11, 2015 04:25PM CST Macroplant Agent

@Jennifer: please see this article for how to make a new backup:

The Backups section isn’t showing the most recent data. How do I access it?

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Andrew Feb 13, 2016 12:31PM CST
Im attempting to use a demo version of iexplorer to view an iTunes backup of my call history but for the last 15minutes its showing 'LOADING BACKUP' Can you tell me if an encrypted backup will load or does it just take a very long time to work please?
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Josh Feb 13, 2016 12:34PM CST Macroplant Agent

@Andrew Please submit a support ticket HERE.

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