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i/o error when trying to copy files in DCIM folder

Alexander Dec 15, 2015 12:22AM CST


I've broken the screen on my iPhone 6S, which is now unresponsive. I'm trying to retrieve my photos in the phone's DCIM folder using iExplorer. I managed to get off my recent photos from the camera roll and I can also easily copy my music from other folders. However, all of my photos from Jan 2014 to Jun 2015 can't be copied to my Mac (OS X) due to an Error code 36 or i/o error. For any file/photo/movie in the DCIM folder I get this error. I've tried to mount the DCIM folder and used cp/mv/dd/ditto terminal commands, but all give i/o error. In can see the size of the file and the creation date in iExplorer, but no thumbnail.

Any good ideas what else I can try? I only have access to the photos in the means of the DCIM folder, no backups or iCloud or anything else.

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Mike Dec 15, 2015 11:20AM CST Macroplant Agent

This is most likely due to how beginning in iOS 8, Apple made it to where you can’t access your Camera Roll or other photos on a device that is locked with a passcode (it’s the same thing on the screen when you access the Camera from the lock screen, it will say you have no photos or videos if you tap on the previous photos button in the lower left). In previous versions of iOS, you could access them without entering the passcode in iExplorer, but Apple has been trying to make your Camera Roll more private and secure, so for your iPhone, you would need to fix the screen and first enter the passcode in order to access your photos unfortunately. The empty files where you are seeing a white thumbnail and the transfer failing is the behavior that happens when iExplorer is listing photo files for a device that is locked with a passcode or when the photo file is not physically stored on the device (i.e. it’s in iCloud).

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