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'Voicemail' loads SMS Messages — iphone 6s

Gina Apr 25, 2016 11:39PM CDT

When trying to view/export voicemail in itunes backup, the sms messages load (for both voicemail and messages) instead. Very strange. On older backups, the voicemail loads correctly. Maybe an iOS or hardware issue?

I'm trying to retrieve voicemail messages from my father (he passed away in January).

thanks!

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Josh Apr 26, 2016 10:15AM CDT Macroplant Agent

That is strange, I have not heard of this issue reported before. Can you please try closing iExplorer and opening iTunes and make a backup for your device manually in iTunes by clicking on iTunes File menu > Devices > Back Up. Then, once the backup is finished, please reopen iExplorer and check your voicemail again.

If you voicemails are still not loading from your recent backup, please submit a support ticket HERE.

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