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Camera roll, not showing or copying full photos (1/3 only)

KS Jul 21, 2016 02:23PM CDT

Using iPhone 6 plus, IOS version 9.3.3 and have the latest iExplorer version just updated.

Issue with downloading photos directly by mounting Camera roll folder and copying it as a whole to hard drive. iExplorer shows only 1/3 of any photo and copied file is the same. Any ideas to get this working?

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Josh Jul 23, 2016 12:33PM CDT Macroplant Agent

Is there a reason you are trying to mount your cameral roll directory rather than using the Export options in iExplorer? Please refer to this help article and tutorial on how to transfer your photos from your iDevice to your computer.

How to transfer iPhone photos and videos to computer

Tutorial: Copy Photos from iPhone or iPod to PC or Mac

If you need additional help, please submit a support ticket HERE.

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