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Lack of items from iExplorer

Paul Aug 15, 2016 03:21AM CDT

Hi,
When I try to backup my iPhone picture, using "Entire Library" not all will be included. I have 1049 items and only get 53. This have not occurred before. When I started iExplorer this time, a update of the program was done. Could this update have something to do with this problem? The level of the program is 3.9.11.0

Regards Paul

Up 0 rated Down
Josh Aug 16, 2016 10:08AM CDT Macroplant Agent

Please try the steps in this help article:

Why are some of my photo & video files grayed out?

If you need additional help, please submit a support ticket HERE.

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