iExplorer Support

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Contacts Export without Phone Numbers

69VanNuys Mar 03, 2017 04:53PM CST

When exporting Contacts from my iPhone6 to the Contacts App on our MacBook using iExplorer, the contacts transfer but fail to include the phone numbers that were in the Contacts. Is there a fix for this bug? Thank you

Up 0 rated Down
Mike Mar 06, 2017 03:36PM CST Macroplant Agent

Were you syncing these contacts with a Microsoft Exchange server? If so, there have beenreports of contacts missing emails and/or phone numbers when they have been synced with Exchange and is due to a security feature of Exchange where the information is meant to be confidential and secure. We’re still investigating to see if there is a way to still access the full contact information or whether iOS or the Exchange configuration locks it from being copied. iExplorer gets the contacts data from an iTunes backup, so that missing information is most likely not even included when iTunes backs up the device. If you are currently extracting the contacts from an unencrypted backup (no password protection), please try making an encrypted backup and see if it will display and transfer all of the contacts information. To make an encrypted backup, you just need to check the box to Encrypt your backup on the Summary page for the device in iTunes (the first screen that appears when you select the device in iTunes) and choose a password. The AppleCare article below explains how:

https://support.apple.com/HT205220

Then, that will automatically make a new iTunes backup once checked and a password confirmed, and once the backup is completed, just close and reopen iExplorer and go to the Contacts section to see whether the missing information is there now and transfers okay.

Unfortunately, if making an encrypted backup doesn’t help, I do not have any workaround for this. iExplorer will at least transfer most contact information, and then you would need to manually copy over any missing emails or phone numbers.

Post Your Public Answer


support@macroplant.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete