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On my Windows10 computer I get a Cannot start application, Application cannot be started-Contact Ven

Ian Rankin May 04, 2017 03:11PM CDT

Upon trying to open the iExplorer 4 on my Windows 10 laptop I get a "Cannot start application, Application cannot be started, Contact Vendor". I have a valid key from 10-1-2016. What is going on???

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Mike May 04, 2017 03:14PM CDT Macroplant Agent

Please first try uninstalling iExplorer in your PC Settings or Control Panel > Uninstall a Program, and and then reinstall iExplorer from the link below:

https://iexplorer-windows.macroplant.com/iExplorer.application

If you still can’t launch iExplorer after uninstalling and reinstalling, please try running iExplorer as an administrator. Simply right-click the app from the shortcut on your Desktop and choose “Run as administrator” from the context menu. Or, if it’s pinned to your taskbar, make sure it’s closed, hold down Shift and right-click on the app, and select “Run as administrator” from the context menu.

If iExplorer still won’t launch, try restarting your computer and launching iExplorer again.

If you get an error or a line in the install log for iExplorer about the component Microsoft .NET Framework 4.6.2 not being installed, please try downloading and installing it from Microsoft’s link below. .Net Framework 4.6.2 is required to install and run iExplorer 4 PC as well as most newer Windows apps.

https://www.microsoft.com/en-us/download/details.aspx?id=53345

Then, once .Net Framework is installed, restart your computer and try running iExplorer 4 again.

If you still can’t launch iExplorer after all the steps above, please submit an email support ticket so that we can assist you further.

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