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Forgot to attach Notebook info for my issue

Ian Rankin May 04, 2017 03:22PM CDT

Attached is the Notebook list of properties related to my "Cannot start application, Contact Vendor" problem. I'm Windows 10, iEXPLORER 4, with a valid key from 10-1-2016. I NEED HELP, I CAN'T LOAD MY iEXPLORER!!
PLATFORM VERSION INFO
Windows : 10.0.14393.0 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.6.1586.0 built by: NETFXREL2
clr.dll : 4.6.1637.0 built by: NETFXREL3STAGE
dfdll.dll : 4.6.1586.0 built by: NETFXREL2
dfshim.dll : 10.0.14393.0 (rs1_release.160715-1616)

SOURCES
Deployment url : file:///C:/Users/johnr/Desktop/iExplorer.appref-ms%7C
Server : AmazonS3
Deployment Provider url : http://iexplorer-windows.macroplant.com/iExplorer.application
Server : AmazonS3

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\johnr\Desktop\iExplorer.appref-ms| resulted in exception. Following failure messages were detected:
+ The deployment identity does not match the subscription.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [5/4/2017 4:12:31 PM] : Activation of C:\Users\johnr\Desktop\iExplorer.appref-ms| has started.
* [5/4/2017 4:12:31 PM] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
Following errors were detected during this operation.
* [5/4/2017 4:12:35 PM] System.Deployment.Application.DeploymentException (SubscriptionState)
- The deployment identity does not match the subscription.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.SubscriptionStore.CheckUpdateInManifest(SubscriptionState subState, Uri updateCodebaseUri, AssemblyManifest deployment, Version currentVersion, Boolean& bUpdateInPKTGroup)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

Up 0 rated Down
Mike May 04, 2017 03:41PM CDT Macroplant Agent

Please follow the instructions from this post, and we hope to have an update out soon to fix this crash:

http://iexplorer-support.macroplant.com/customer/portal/questions/17029182

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