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Nothing is happening, says "Updating backup data. Please do not disconnect your device." for hours -

Meg Dec 15, 2017 06:19AM CST

I am trying out the demo version before purchasing to see what exactly I will be able to backup (mostly wanting voicemails and messages). Trying this out before deciding to go with this instead of a different program I've used for years.

I plugged my phone in and it finds a backup from many months ago, when the last actual backup was really just a month ago. I have had this plugged in for many hours, tried multiple days, and continually get the spinning circle and "Updating backup data. Please do not disconnect your device." message at the top. Any section I click on is blank. No data anywhere appears. Do I have to wait forever for some (what appears to be) outdated backup to be updated? Or is this not working?

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Mike Dec 15, 2017 11:33AM CST Macroplant Agent

Please try the steps in the article below, and you should first try creating a new backup in iExplorer and then try in iTunes directly which is explained in the article:

Why is my Backup data not appearing?

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