iExplorer Support

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

iPhone X internal storage not always visible but iExplorer shows all fine.

joseph stateson Jun 25, 2018 10:45AM CDT

Unaccountably, iPhone X internal storage is sometimes missing the "DCIM" folder. Sometimes it is there, Sometimes I can obtain it by unplugging the USB and plugging it back in. Other times I bring up win10 PHOTOS, select import from USB, wait a few seconds for the folder to appear, then cancel out of "PHOTOS". In any event, iTunes is always present on the screen like itis supposed to, and iExplorer always finds the images, even when DCIM is missing from windows. I use copy and paste to fetch images from DCIM and they are always .JPG or .MOV. When exporting using your product I get HEIC which I cannot use unless converted to JPG.

When asking about this problem that the Apple forum, I get referred to Microsoft and their "photos" app. What is really strange is that sometimes DCIM shows up like ti is supposed to as soon as I plug in the iPhone and other times it does not and was wondering if anyone here could help me.

Post Your Public Answer


support@macroplant.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete