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Iexplore backup

NP Jul 09, 2018 06:55PM CDT

When I open Iexplore backup, my device (iPhone 6 plus) appears, but all back is as of April 2016. Though I have had the same phone all this time, I don't see any back up from May 2016 to June 2018. What can be the reason?

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Josh Jul 11, 2018 01:46PM CDT Macroplant Agent

Please refer to this help article:

The Backup section isn’t showing my most recent data. How do I update it?

If you need additional help, please submit a support ticket HERE.

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