If the install log for iExplorer PC mentions “+ Value does not fall within the expected range.” in the Error Summary section, please try the following steps:
- Click on Start in the lower left corner of your Desktop and type in AppData and hit Enter.
- Select the search result and navigate to AppData\Local\Apps\ in Windows Explorer and delete the subfolder named “2.0”.
- Run the iExplorer installer again.
If that doesn’t work, or you don’t see a 2.0 folder, please open the Run app (you can search Windows for “Run” and select the app) and run the following command:
rundll32 windir\system32\dfshim.dll CleanOnlineAppCache
Just copy the line above and paste it into the command prompt of the Run app and hit Enter. Then, try running the iExplorer installer again.